HND students have been specifically asked to analyse and record a range of tasks using an interface. This must be done before you can identify areas of difficulty or confusion.
But what is the best approach to recording and analysing?
Last lesson I spoke about task analysis.
To help you with your work you should look at the following helps:
http://www.usabilitynet.org/tools/taskanalysis.htm
http://www.ukoln.ac.uk/qa-focus/documents/briefings/briefing-88/html/
http://en.wikipedia.org/wiki/Task_analysis
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